Step by step

When to use a step-by-step page

Step-by-step pages are useful if you're creating content where the user has to follow a process.

This could include

• registering for something
• applying for something
• renewing something
• resetting a password

Examples Examples include:

• converting civil partnership
• registering a death
• help signing in to My Account

to-do link to examples.

Step-by-step landing page

Before the steps on a landing page, you should avoid having too much copy as it pushes the steps further down the page making them hard to find, especially on mobile devices.

You should only include no more than 3 to 4 sentences, or an alert box – if there is something you need to warn users about or there's information that is out of the usual way of doing things.

Example Losing a loved one can be a very traumatic time. We will ensure that the process of registering the death is as easy as possible and you and your family get the support you need.

Follow the step by step process for registering death in Croydon.

Step-by-step titles

You should include 'step by step' in the title of your page. This makes it clear to the user that this is a process to follow.

to-do check the above is true to-do add some screenshots